- $56.91 hourly rate + salary packaging.
About the Opportunity
Responsibilities include:
Participant Outcomes and Service Excellence:
- Leading the design, implementation and review of individualised support arrangements.
- Ensuring participants are genuinely involved in decisions affecting their lives and supports.
- Overseeing support models that promote independence, contribution, belonging and self-determination.
- Monitoring participant outcomes and quality of life indicators.
- Ensuring support plans, service agreements and service delivery arrangements remain relevant, effective and financially sustainable.
- Leading complex decision-making and service planning.
- Ensuring supports remain aligned with participant goals, preferences, changing needs, available funding, signed quote and service agreement.
Practice Leadership:
- Coach and develop Senior Support Workers.
- Provide guidance in responding to complex participant needs.
- Promote evidence-informed practice and reflective learning.
- Monitor service quality and participant experiences.
- Drive a culture of continuous improvement and accountability.
- Champion innovative approaches that improve outcomes and quality of life.
Leadership of People:
- Recruitment and workforce planning.
- Performance management and development.
- Leadership coaching and mentoring.
- Workforce capability building.
- Succession planning
- Staff wellbeing and engagement.
- Managing employee relations matters, with support from the HR team.
- Supporting the implementation of organisational change.
Operational Leadership:
- Oversight of participant support arrangements.
- Resource allocation and workforce deployment.
- Collaboration with scheduling and workforce planning functions.
- Risk management and operational problem-solving.
- Monitoring service performance indicators.
- Supporting efficient and effective service delivery.
- Ensuring operational decisions align with participant outcomes and organisational priorities.
Quality, Safeguarding and Risk Management:
- Monitoring service quality and compliance.
- Oversight of incident management processes.
- Reviewing trends and implementing preventative strategies.
- Supporting investigations and corrective actions.
- Ensuring safeguarding obligations are met.
- Leading risk identification and mitigation activities.
- Monitoring compliance with NDIS Practice Standards.
- Promoting organisational learning from incidents, complaints and feedback.
Financial Stewardship:
- Monitoring participant funding utilisation.
- Ensuring services are financially sustainable, adhering to NDIS laws and rules at all times.
- Supporting workforce efficiency.
- Managing budget performance across allocated services.
- Identifying opportunities to improve service effectiveness.
- Partnering with finance and workforce teams in service planning and review.
Community and Stakeholder Relationships:
- Building trusted relationships with participants and families.
- Working collaboratively with guardians, advocates and supporters.
- Liaising with Support Coordinators and NDIS stakeholders.
- Partnering with allied health and healthcare professionals.
- Representing HomePlace within the community and sector.
- Developing relationships that create opportunities for inclusion, participation and belonging.
Organisational Development and Innovation:
- Supporting strategic initiatives.
- Leading or contributing to projects and service improvement activities.
- Developing and reviewing policies, systems and procedures.
- Identifying opportunities for innovation and growth.
- Undertaking research, analysis and business planning activities.
- Supporting service development opportunities.
- Contributing to organisational decision-making and strategic priorities.
About You
You will have:
- A degree qualification in Human Services, Disability, Community Services, Social Work, Health or a related discipline; or significant leadership experience and demonstrated capability in disability and community services
- At least three years of experience in leading disability, community or human services
- Experience managing Supported Independent Living or comparable services
- Demonstrated experience leading and developing teams
- Experience managing complex participant support arrangements
- Experience in quality, safeguarding and risk management
- Experience leading organisational improvement initiatives
- Experience managing budgets, workforce resources and operational performance
- Excellent verbal and written communication, with the ability to establish and maintain strong relationships with diverse stakeholders
- Strong organisational and planning skills
Essential:
- NDIS Worker Screening Check
- Working with Children Check
- Current First Aid and CPR certification
- Current Driver’s Licence
- Completion of mandatory NDIS learning modules
- 3 x TGA approved Covid Vaccination Doses
About Our Client
HomePlace supports people who live independently in their own homes and to be a part of their community and enables individuals to be safe and supported to make continuous improvements in their quality of life.
HomePlace is an organisation built on the belief that every individual has the right to a secure home and active participation in the life of the community. HomePlace aims to set the standard in providing responsive, personalised, empowering support for people with intellectual disability. Their work and culture attracts people with a strong social conscience and genuine care for improving the lives of people with a disability.
How to Apply:
To apply, please ensure you click the Apply button, upload a CV and cover letter contained in one document. Please do not email your CV. All applications MUST be made online.
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