Your voice matters.

At HomePlace, we deeply value what the people we support and their families think about the support we provide. Our top priority is delivering high-quality, person-centred support that not only meets each person’s needs and expectations, but also exceeds NDIS Practice Standards.

We know we won’t always get everything right—and when that happens, we want to hear about it. That’s why we have a clear Feedback and Complaints pathway, so you can tell us how we can improve.

Every two years, we run the HomePlace Listens project. An independent officer meets with the people we support and their families to hear what’s working, what could be better, and how well our staff ‘live’ HomePlace’s values.

The people we support also have the opportunity to meet with an Independent Visitor from time to time to talk about their goals, wellbeing, and any changes they’d like in their support.

Our CEO also makes it a priority to meet with each person HomePlace supports and/or their family at least once a year to personally check in and ensure they’re happy with the support they receive, or if improvements are needed.

How to make a complaint

Easy Read How to make a complaint

Feedback Policy

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Get in touch!

Office hours:
9am-5pm Monday to Friday

Postal address
PO Box 16, Ferryden Park
South Australia 5010